Unit 2

Engaging with Refugee Communities

Unit Descriptor

This unit provides information about how to use interpreters, as well as strategies to engage with New and Emerging refugee communities.

No licensing, legislative, regulatory or cerification requirements apply to this unit at the time of publication.

Employability Skills

The unit contains Employability Skills

Application of the Unit This unit will be used by health workers, teachers, volunteers, government  departments and organisations that are providing support services for migrants, refugees and asylum seekers
Competency Field

While the unit is directly related to Community Services the unit is also related to:

  • Health
  • Local Government
  • Public sector
  • Retail services
  • Humanitarian
 Element  Performance Criteria
2.1 Identifying successful techniques for using interpreters 

1.1   Identify some of the challenges    
        of the  interpreter's task
1.2   Describe the challenges and   
         rewards of using interpreters
1.3   Describe the impact of gender on
        the ability of an interpreter to enhance
        communication
1.4   Understand good practice when
         using interpreters
1.5   Learn form the real life experiences  
        of interpreters

2.2 Identify strategies to engage new
and emerging refugee communities

2.1   Identify culturally appropriate means 
        of communication
2.2   Explain the need for face to face
        conversation or written information
2.3   Identify possible points of
        contact with a community
2.4   Describe ways of engaging with
        communities 
2.5   Demonstrate the knowledge, skills
        and processes required for inclusive
        community engagement 
2.6   Demonstrate some ways in which a
        reciprocal relationship can be
        established 
2.7   Develop a communication plan  
        that will facilitate community
        engagement 
2.8   Plan and conduct a practical
        session that would  involve
         members of a New and Emerging 
         refugee community